Horror story: Passenger says his trip with Air India was ‘no less than a nightmare’ | India News – Times of India

NEW DELHI: A passenger of an Air India plane describing his experience “horror story,” said that his Newark-bound flight “was no less than a nightmare.”
Sharing his experience on X (formerly known as Twitter), a user, who claimed to be an investor as per his bio, said that he booked a business class in Air India for his trip to New Jersey’s Newark and claimed that he encountered a series of issues during his journey.
The user reported that the flight delayed for 25 minutes for takeoff then the seats were not clean. He also claimed that uncooked food was served to him.
“HORROR STORY with #AirIndia business class flight from New Delhi – Newark (AI 105) After flying with Emirates for a few years, I recently moved to Air India as they offer direct flights to NY, Chicago & London which are my frequent travel destinations Yesterday’s flight was no less than a nightmare.. Booked business class (office trip) – The seats were not clean, worn off & of the 35 atleast 5 seats were not functional – 25 mins delayed take off,” user said on X.

He further added, “- After settling for 30 mins post take off, I wanted to get to sleep (3.30 AM) and realised that my seat doesn’t go to a FLAT BED, reason it’s not working …. – Requested the crew and after 10 mins of trying, they moved me to another seat which worked – Woke up after a few hours, the food was served and it was uncooked (never faced this in AI), the fruits were stale (everyone onboard returned back) – TV/Screen never worked. Not that I would have watched, just tried and it showed ‘Not Found’ error.”
He shared a photo of his broken luggage and claimed that Air India that they broke his luggage as well.

The man later shared a screenshot of a reply from Air India. He claimed that the airline had replied to him but later deleted it. “Why did you delete the post?” he asked while posting the screenshot.

This post is going viral as it had garnered over 149k views. One of the user commented, “Did 2 trips (intl) last month. Almost booked AI, but went with SQ. I think I made right decision.” Another user said, “As a policy, I always avoid AI for international flights and keep it as last option for domestic. Can’t spoil the trip.”
An user commented, “This is really bad! It’s really unfortunate that Vistara will become same in their hands.”